FAQs

We build custom reptile enclosures of all shapes and sizes to fit you and your reptile’s needs. View our frequently asked questions below. If you have a question not listed you can reach out to us here.

General

Where are you located?

I am located in SW Ohio a short drive from Cincinnati.

Do you have a showroom where I can see your enclosures?

Currently, I do not have a showroom or retail store. Most of my work is custom builds so I don’t have a lot of enclosures laying around. I would encourage you to follow me on Facebook and Instagram to see all of my past jobs. This will help give you ideas for what you may be looking for.

Do you ship or deliver?
Shipping is available. However, my enclosures are fully assembled and ready to setup, so they ship freight and shipping is more expensive than UPS, FedEx, or USPS.

Delivery is available for a fee based on distance to and from the final destination.

Can I pick up?
Pick up is available and is one of the safest and most cost effective ways to get your enclosure.
Do you sell reptiles?
At this time I am only selling custom enclosures. I may explore selling reptiles sometime in the future.
Do you accept credit cards?
I can accept credit cards, PayPal, CashApp, and cash/checks as forms of payment, some of which have fees added. Balances have to be paid in full before enclosures are shipped. Checks cannot be used as final payment if a delivery or pickup is being made. Checks would have to be sent prior to allow time to clear.
What is your Refund/Cancellation Policy?

You can see the Refund/Cancellation Policy here. If you have any questions please contact me.

Can I change my order?

This is discussed in the Refund/Cancellation Policy. You can change your order as long as I haven’t started the job, or if I haven’t reached the portion of the job that you want to change. This decision would be made at my discretion, but in MOST cases I can work with you to figure out a reasonable solution.

Enclosures

Do you do custom builds?

Most of my work is in fact custom. I have a couple common sizes that I sell more of, but most people choose to have one or more options different from other people. This is the reason I don’t have many enclosures pre-built.

What choices do I have for a custom build?

Size, color, heating/lighting options, venting, interior wall prep, backgrounds, etc. I work with my customers from start to finish to give them the exact enclosure their reptile needs.

What kind of material do you use in your builds?

Currently I only use wood for my enclosures. I do not use PVC at this time because I have more options with wood when it comes to size, color, features, etc. PVC builders are a dime a dozen and I have carved out a nice little niche for myself in this industry by offering something that most builders don’t use.

How can you use wood safely in a reptile enclosure?

I only use wood that is safe for reptiles (birch and poplar, no pine or cedar). Depending on your reptile environment, I will use a non-toxic water-based water proofer safe for all animals, a non-toxic food-grade epoxy, or a combination of both.

Can I add a UTH (under tank heater) or RHP (radiant heat panel) to your enclosures?
I can add these into the quote and install them during construction, or I can add a space for you to install one you already have. I actually use a specific UTH in my builds that is strong enough to get through the wood. If you need one, I would recommend it during the quote process.
What if I have a bioactive enclosure?
I will prep your new enclosure to withstand the humidity and moist substrate that typically come with a bioactive environment.
How do you make your backgrounds?
My backgrounds are typically made from foam insulation board, but a combination of this and spray foam is common as well. The foam then gets painted and sealed to make it last.
Can you help me choose a size?
I will help you with every decision you need help with, and may even make suggestions for things you didn’t consider.
How long will my order take?
The majority of my jobs are custom builds, and jobs are scheduled based on when deposits are received. Once your job is started, it will only take a week or two to finish, it just depends on how many jobs are in front of yours.
Do your enclosures have solid or screen tops?
I can make them with both. If you want a screen top you can use your own lights. If you want a solid top, I can build the heat and lighting in, or if you’re handy enough you can do it yourself.
Do your enclosures have lights and heat?
If you want these built-in to your enclosure it can definitely be done. I will help you pick the right heat/light set up for your reptile.
Do your enclosures have locks?
If you need a lock, I can add one. Depending on your situation you may not need one, and there’s no reason to pay for something you don’t need.
Do you do custom backgrounds and interiors?
I have done quite a few custom backgrounds and really enjoy the artistic aspect of creating something like that. Also, I can also organize the supplies you need to create your own interior designed for your particular reptile.
What color or stain options do I have?

You can view our currently available stain color options here.

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